Frequently asked questions

Avidia offers three plans — Starter, Growth, and Enterprise — each with a different set of modules and user capacity. Starter covers Core HR and Payroll, Growth adds Attendance, Expenses, Timesheets, and OKRs, and Enterprise unlocks all modules including HCM Intelligence and full multi-entity support. Visit the Pricing page for a full comparison.

Yes. Avidia offers a 14-day free trial with no credit card required. You get access to all features during the trial so you can evaluate the platform with your own data before committing to a plan.

Pricing is per employee per month. You only pay for the number of active employees in your account, so costs scale naturally with your headcount. There are no separate per-module fees on Growth and Enterprise plans — all included modules are available without additional charges.

Yes. You can upgrade your plan at any time and the change takes effect immediately. Downgrades apply at the start of the next billing cycle. There are no long-term contracts on monthly plans — you can cancel at any time and your data remains exportable for 60 days after cancellation.

Yes. Avidia supports bulk import via Excel, CSV, and direct integrations with common HR systems. Our onboarding team provides a migration template and guides you through the mapping of fields to ensure a clean import with no data loss.

Avidia is built to scale. There is no hard cap on employee records — the platform is used by organisations ranging from 50 to over 10,000 employees across the region.

Yes. The org chart is live and reflects any changes to manager assignments, department moves, or new hires in real time. No manual updates are needed.

Yes. Through the self-service portal, employees can update personal details, upload documents, and view their employment history. HR admins control which fields employees can edit directly.

Document storage is included on all plans. You can upload PDF, Word, Excel, and image files. Storage is per-employee and you can set expiry reminders for documents like contracts and visas.

You can create a review cycle from the Talent module, select the participants (peers, manager, direct reports), define the questionnaire, and set the timeline. Notifications are sent automatically to all reviewers.

Yes. Avidia includes a template builder where you can add rating scales, open text questions, and competency frameworks tailored to your company's values and job levels.

This is configurable. You can choose to share results immediately after the cycle closes, after manager approval, or keep them HR-only. Anonymous feedback is preserved regardless of visibility settings.

Yes. Performance ratings can be mapped to salary bands and merit increase guidelines within the platform, giving HR a structured basis for compensation reviews after each cycle.

Yes. Avidia integrates with major regional and global job boards. You can publish a job post to multiple boards in one click and track applications from all sources in a single pipeline.

Each job opening can have its own pipeline with custom stages — for example: Applied, Phone Screen, Technical Interview, Final Interview, Offer. You drag candidates between stages and can assign interviewers at each step.

Hiring managers can be invited as collaborators with limited access, allowing them to review candidate profiles and submit scorecards without needing a full Avidia licence.

Yes. You can configure automated email templates for each pipeline stage — acknowledgement emails, interview invitations, rejection notices, and offer letters — all customisable with your brand and tone.

Pulse surveys are short, recurring check-ins sent to employees on a schedule you define — weekly, monthly, or after key events. Results are aggregated anonymously and displayed as trends in your engagement dashboard.

Yes. All survey responses are anonymous by default. Results are only shown at the group level when a minimum number of responses is reached, protecting individual privacy.

Employees can send Kudos to colleagues to recognise good work, tag a company value, and optionally share it on the company feed. Managers can see recognition trends per team to identify top contributors.

Avidia supports payroll in 28 countries across Africa and MENA, including Egypt (EGP), UAE (AED), Saudi Arabia (SAR), Kenya (KES), Nigeria (NGN), and more. Tax rules, social contributions, and statutory deductions are pre-configured per country.

Yes. Avidia generates WPS-compliant salary information files (SIF) for UAE and Saudi Arabia. These can be submitted directly to the relevant authorities or uploaded to your bank's portal.

Yes. Payslips are available instantly in the employee self-service app as soon as payroll is approved. Employees can view, download, and share their payslips securely from any device.

Gratuity is calculated automatically based on the labour law of each country. For the UAE, it follows the standard formula based on years of service and last basic salary. You can also configure custom gratuity schemes per contract type.

Yes. Avidia supports multi-entity payroll from a single dashboard. You can run, review, and approve payroll across all your entities simultaneously or on individual schedules.

Yes. Leave policies are fully configurable per entity, employee type, or contract. You can set different annual leave entitlements, carry-over rules, and accrual methods for each group.

Employees submit leave requests through the mobile app or web portal. Managers receive an instant notification and can approve or reject with one tap. Leave balances update automatically on approval.

Yes. You can create shift templates, assign them to teams or individuals, and publish schedules in advance. Employees can view their upcoming shifts in the app and swap shifts with manager approval.

Yes. Avidia integrates with major biometric devices and access control systems via API. Clock-in and clock-out data is synced automatically and used in attendance calculations.

Employees can photograph receipts and submit claims directly from the mobile app. They select the expense category, enter the amount and currency, and attach the receipt. The claim is routed to the approver automatically.

Yes. Employees can submit claims in any currency. Avidia applies the exchange rate at the date of the expense and converts it to the company's base currency for reporting and reimbursement.

Yes. You can define spending policies per category (meals, travel, accommodation, etc.) with per-claim or monthly caps. Claims that exceed the limit are flagged automatically for additional approval.

You start by setting top-level company objectives, then department heads create team OKRs that align to one or more company objectives. Individual OKRs are then linked to team objectives, creating a visible alignment tree.

Avidia recommends weekly check-ins. Employees update their key result progress, add a confidence level, and leave a brief comment. Managers receive a summary digest so they stay informed without needing to chase updates.

Yes. OKR completion scores can be automatically pulled into performance review forms as a data point, giving reviewers objective context alongside qualitative feedback.

From the Assets module, you search for the asset, click Assign, and select the employee. The employee receives a notification and can acknowledge receipt digitally, creating a signed assignment record.

Yes. You can set maintenance schedules and warranty expiry dates for each asset. Avidia sends automated reminders to the designated asset manager before the due date.

The offboarding checklist automatically includes a task to recover all assigned assets. Until they are marked as returned, the asset status remains flagged, ensuring nothing is missed during the exit process.

Yes. Timesheets can be configured to track time by project, client, task, or cost centre. This makes it easy to bill clients accurately or allocate labour costs across departments.

Yes. Approved timesheet hours automatically feed into the payroll calculation for hourly or overtime employees. This eliminates manual data entry and reduces payroll errors.

Avidia sends automated reminders before the submission deadline. Managers can also view submission status across their team and send a nudge directly from the dashboard.

No. Avidia's workflow builder is fully visual — you drag and drop triggers, conditions, and actions to build automations without writing any code. Pre-built templates are available for common HR processes.

Yes. Workflows can trigger email notifications, in-app alerts, and task assignments to any user or role automatically when a condition is met — such as a new hire joining, a document expiring, or a request being approved.

Yes. Avidia integrates with Slack and Microsoft Teams, allowing workflows to post messages or alerts to specific channels when a defined event occurs in the platform.

Yes. The report builder lets HR teams create, save, and share custom reports using a drag-and-drop interface. You choose the data fields, filters, grouping, and chart type — no SQL or technical knowledge required.

Yes. Any report can be scheduled to run and be delivered to specified recipients on a daily, weekly, or monthly basis as a PDF or Excel attachment.

Yes. All reports can be exported to Excel or CSV. Avidia also provides an API and native connectors for Power BI and Tableau for teams that want to build advanced dashboards using their own BI tools.

The HCM Intelligence engine analyses patterns across engagement scores, performance trends, tenure, absence rates, and promotion history to generate an attrition risk score per employee. HR managers see a prioritised list of at-risk employees to act on proactively.

No. Your data is never used to train shared models. HCM Intelligence models are trained on anonymised, aggregated industry benchmarks and fine-tuned per tenant in an isolated environment. Your data remains yours.

HCM Intelligence currently supports English and Arabic for sentiment analysis in survey responses and feedback. Additional languages are on the roadmap for 2026.